Please read below before calling as it might answer your question and save time.
Q. I placed an order and it has not arrived?
A If it is less than 6 days ago, hang in there as Royal Mail 1st Class can sometimes take that long. If more than 6 days have passed read on below.
A1. Did you receive a confirmation email saying that your order was successful? If no, then maybe your order failed and you have not been charged for the order, in which case no order will be sent. If you have received a confirmation email and it is over 6 days read below.
A2. Please before calling the office either call or contact your local sorting office, (not your post office) as the packet may either need to be signed for or is too big for your letter box. We know that you might not have got the little red slip to say it was waiting for you, but our postman is excellent and he doesn’t always leave one!! If you have called your sorting office and nothing is there, and it is over 6 working days and you received the confirmation email please call the office on 01772 877925. If you get the answer machine as it is out of hours or we are on another call please speak slowly and clearly, please leave just your name, phone number and post code and say my order has not arrived, we will then be able to try and hunt it down before we call you back.
Q I don’t know where my local sorting office is.
A Call your local post office and they will tell you.
Q How long will it take for my order to arrive?
A. We try our hardest to post all orders either the same working day or the next day Monday to Friday, so normally just a couple of days, unless you place your order late on Friday which in that case it will be sent first thing Monday.
Q. How many capsules do I need to take per day?
A. This is a very grey area, as it depends why you are taking the oil and your age. For people looking to take the oil to help with low moods take four capsules per day for a minimum of 3 months, after that you can “play” with your daily dose to find one that suits you. If you want to take the oil because you simply don’t eat enough fish then you can take one or two capsules per day, two would be more preferable. For children aged 4 – 8 two capsules per day, children aged 9-13 three capsules per day and children over 13 can take up to four per day.
Q Can I take more than four capsules per day.
A. Yes adults can take up to ten capsules per day.
Q Can I split my dose two in the morning and two with lunch.
A Yes that’s fine, but if you are likely to forget then you can take them all at once. It is important to note that you must eat food on top of the oil capsules to help the oil absorb.
Q Can you take payment by cheque.
A. Yes , but please note that the goods will not be sent until the cheque has cleared, so you might have to wait up to 14 days to receive the goods. Our office address is at the bottom of this page. Please note no goods are held at the office, the oil is stored and shipped from a distribution warehouse in Preston. It is faster and secure to order over the internet using a card , we use a payment provider called SagePay (formerly protx) who is on Lloyds TSB recommend list.
Please use this form to contact us:
Woodhouse Cottage (office only)
Omega 3 fish oils PuraEPA is available exclusively from mind 1st.
Mind1st Information Line: 01772 877925