Terms and Conditions
Welcome to mind1st
By accessing this website you agree to these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.mind1st.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose.
1. Online Shopping
1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.
1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.
2. Acceptance of your Order
2.1 You can place an order in one of two ways, either online or over the telephone through our Orderline.
2.2 Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock - see Product Availability
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
2.3.1 Shortly after you have placed an order with us by pressing the ‘Make a Payment Button’ an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from mind1st. Should you not receive an acknowledgment within 5 business days, please contact our Direct Customer Services Team on 01772 877925(UK only). Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).
2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and mind1st will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
2.4 Over the Telephone
2.4.1 Our operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.
2.4.2 Our Orderlines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday). Please call 01772 877925(UK only / local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details)
3. Order Cancellation
3.1 If you wish to cancel your order placed online or over the telephone, please contact Mind1st by:
- Calling 01772 877925 (UK only / local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details) Lines are open Monday to Friday 9.30am - 5.30pm (GMT) (closed Saturday & Sunday).
- Forwarding your acknowledgement email to us.
- Alternatively, you may cancel your order by returning any unopened goods to us.
3.2 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel.
4. Returns Policy
4.1 The Returns Policy is for goods purchased on the website or over the telephone or by fax or post.
4.2 Unwanted goods may be returned for a refund or exchange. Please return them in their original condition, unused (with their original packaging), #
4.9.3 We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
4.9.5 Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
4.9.6 The goods must be returned unused and unopened. We will consider the condition of the goods being returned when making a refund.
4.9.8 If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact our Direct Customer Services Team on 01772 877925 (UK only)
5. Payment Methods
5.1 We only accept payment for orders in £ sterling.
5.2 We accept payment by, Maestro, MasterCard, Visa and Visa Debit.
5.3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
5.4 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email.
5.5 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
6. Pricing Policy
6.1 All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
6.3 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
8. Delivery Information
Please note that the below delivery information applies only to orders placed online through mind1st.co.uk or telephone orders ..
8.1 Delivery Timing
8.1.1 Please note mind1st cannot guarantee specific delivery dates. Please allow up to 7 working days for delivery within Mainland UK and 14 working days for Non-Mainland UK and International delivery unless alternative dates are stated in the product description, this is subject to goods being in stock and you should allow for a longer delivery time during the Christmas and sale periods. We are unable to guarantee delivery earlier than this time frame.
The term "Non-Mainland UK" includes the Channel Islands and Northern Ireland.
8.2 Mainland UK Delivery
The following delivery charges apply to Mainland UK addresses:
8.2.1Standard Mainland UK Delivery £2.50 per order
8.3 Non-Mainland UK and International Delivery
The term ‘Non-Mainland UK’ includes the Channel Islands and Northern Ireland.
8.3.1 We offer worldwide delivery on a wide selection of our online merchandise.
8.3.3 We reserve the right to withdraw Non-Mainland UK and International delivery at anytime.
8.3.4 We cannot be held accountable for delays in customs clearance.
8.3.5 If you require any additional information please call 01772 877925.
8.3.8 Import Duty
Mind1st cannot be held responsible should local customs authorities wish to confiscate any particular or any other item ordered, or charge any import duty on such items. The recipient is responsible for paying the duty.
* Please note that there can be delays caused by Customs which are outside mind1`st’ control
10.7.1 You can only return goods provided it has not been used and you comply with the Return Policy in clause 4 .
12. The Website
12.1 We may change the website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.
12.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
12.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
12.3.1 retrieve and display the content of the website on a screen;
12.3.2 print copies of the content for your own personal use; and
12.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
12.4 You may not use this website or its contents:
12.4.1 for commercial purposes;
12.4.2 for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, descriptions, prices);
12.4.3 to download (other than page caching) or modify the website, or any portion of it;
12.4.4 to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;
12.4.5 to interfere with the enjoyment or use of the website by any other person;
12.4.6 for any purpose which is unlawful.
12.5 In addition you may not in relation to this website, use any:
12.5.1 data mining, robots, or similar data gathering and extraction tools;
12.5.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;
12.5.3 meta tags or any other "hidden text" which uses our name or trade marks.
12.6 Using this website does not give you permission to use any of the trade marks, designs, get-up and/or logos contained within it.
12.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.
12.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
12.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
12.10 This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.
13. Liability and Indemnity
13.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the Orderline, whether or not accepted by us).
13.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
13.2A. We cannot be held liable or responsible for loss of goods once the postal carrier has tried to make delivery and the goods have been returned to the postal holding deparment.
13.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
14. Privacy and Communications
14.1 When you place orders online or by telephone, we collect certain personal and transactional information (eg name, address, email address details) from you.
14.2 To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.
The website and telephone Orderline are controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website or through the Orderline.
16.1 We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
16.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
16.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
17. Customer Support
Please contact our Direct Customer Services Team in the event of any queries:
01772 877925 (UK)
Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).
*Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.
Omega 3 fish oils PuraEPA is available exclusively from mind 1st.
Mind1st Information Line: 01772 877925